Refund policy

Return and refund policy

We only offer returns and refunds to customers who receive the wrong or damaged items. If this were your case, don't hesitate to contact us at ( askhere@mespepites.store ) within 14 days from delivery time with photos of your damaged product, your order number and any other details you have about the order. We will contact you with a solution as soon as possible!

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at mespepites.au@gmail.com. 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges

Can I exchange a product for a different size or colour?
At this time, we do not offer exchanges. If you are unsure what size will fit you
better, check our size guides in the product descriptions.
It is not a typical case, but there can be an error in the labelling of a
product. If that's the case, contact us at [askhere@mespepites.store] within a week from the time of delivery. Include your order number and photos of the item in question and we will help you as soon as possible.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return questions at askhere@mespepites.store.